Return & Refund Policy

Thank you for shopping with us! 

We have 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ha-middle-east.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ha-middle-east.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping charges incurred will be applied depends on dimension and weight of the unit. 

If the order was placed mistakenly, item was returned due to change of mind, merchant and bank charges will be applied. If the product is damaged and used and you initiated the return after 7 days, you will not be eligible for refund. 

Cancellation

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 4-5 days for the refund transfer to be completed. 

The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.

If you require more information, don't hesitate to contact us. We will be happy to assist you.